Privacy policy
Updated 17 September 2026
What data we process when you use sibari.es, why we use it and how you can exercise your rights.
1. Data controller
The controller of your personal data is the company that owns the SIBARI brand. For any privacy matter, you can email us at hola@sibari.es.
- Owner
- Sibari Business Group SLU
- Tax ID (NIF)
- B23895774
- Registered office
- Av. Valencia 25B, 03770 El Verger · Marina Alta · Alicante · España
- Phone
- +34 966 477 533
- hola@sibari.es
- Companies Register
- Registered in the Alicante Companies Register, sheet A-200829, 1st entry (entry 19144 of the 2025 Journal). IRUS 1000458830679.
2. Data we process
We only process the data we need to help you:
- Contact and quote forms: name, phone number, email address, company and whatever you tell us in your message.
- Customer account and purchases: name, contact details, billing and delivery addresses, tax ID if you request an invoice, and your history of orders, quotes and invoices.
- Payments: your card details are handled directly by the payment platform (Stripe). We neither see nor store them.
- Marketing communications: your email address, if you subscribe.
- Job applications: the details in your CV, if you send it to us for a job vacancy.
- Browsing: IP address, browser and device type, pages visited, date and time. For cookies, see our cookie policy.
If you give us another person's data, you must have informed them and have their permission.
3. Why we use it and on what legal basis
| Purpose | Legal basis |
|---|---|
| Answering your enquiries and preparing quotes | Your consent when you send us the form and, if you request a quote, the taking of pre-contractual steps (Art. 6.1.a and 6.1.b GDPR) |
| Managing your account, orders, deliveries, installations, payments and guarantees | Performance of the contract you have with us (Art. 6.1.b GDPR) |
| Meeting accounting and tax obligations | Compliance with a legal obligation (Art. 6.1.c GDPR) |
| Sending you news and offers by email | Your consent or, if you are already a customer, our legitimate interest in telling you about products and services similar to those you purchased (Art. 21.2 LSSI). You can unsubscribe at any time. |
| Managing recruitment processes | Your consent when you send us your application (Art. 6.1.a GDPR) |
| Keeping the website secure and understanding how it is used in order to improve it | Our legitimate interest (Art. 6.1.f GDPR) |
We do not make decisions based solely on automated processing that produce legal effects concerning you.
4. How long we keep it
- Enquiries and quotes: for as long as needed to help you and follow up.
- Customers: for the duration of the relationship and, afterwards, for the periods required by law: six years for commercial records (Art. 30 of the Spanish Commercial Code) and the limitation periods for tax obligations.
- Marketing communications: until you unsubscribe.
- Job applications: for the duration of the recruitment process and, if you authorise us, for future processes until you ask us to delete them.
Once these periods have passed, the data is blocked or securely deleted.
5. Who we share it with
We do not sell or rent your data. We only share it:
- With public authorities, courts and tribunals, when required by law.
- With banks and payment platforms, to process payments.
- With transport companies, when an order needs to be delivered to you.
In addition, some providers process data on our behalf to provide their services to us: website hosting and management software (Odoo S.A.), email and the payment platform. All of them have signed a data processing agreement with us and may only use the data for that service.
6. International transfers
We process your data within the European Economic Area. If a provider ever needs to process it outside the EEA, it will do so with the safeguards required by the GDPR, such as an adequacy decision or the European Commission's standard contractual clauses.
7. Your rights
You can exercise the following rights at any time, free of charge:
- Access to your data.
- Rectification of inaccurate data.
- Erasure, when the data is no longer needed.
- Objection to processing, including to receiving marketing communications.
- Restriction of processing.
- Portability of your data.
- Withdrawal of any consent you have given, without affecting prior processing.
Email us at hola@sibari.es or write to Av. Valencia 25B, 03770 El Verger (Alicante), stating which right you wish to exercise and proving your identity. We will reply within one month.
If you believe we have not handled your request properly, you can lodge a complaint with the Spanish Data Protection Agency (aepd.es).
8. Minors
The website is not aimed at children under 14. If you are under that age, please do not give us your data without the consent of your parents or guardians.
9. Security
We apply technical and organisational measures to protect your data against loss, unauthorised access or misuse, such as encrypted connections (HTTPS) and access control to our systems. Even so, no system on the internet is completely invulnerable.
10. Changes to this policy
We may update this policy to reflect changes in the law or in our services. The current version is always the one published on this page, with its date of update. If the change is significant, we will let you know.
Any questions about how we process your data? Email us at hola@sibari.es.